“Goodwill means that you wish someone well without necessarily knowing how they’re feeling. Empathy means that you understand what they feel; perhaps you’ve had a similar experience in the past. Compassion is empathy plus goodwill: you understand how they feel, and you wish them well.”
Olivia Fox Cabane

The Author of this Quote

Authors

Olivia Fox Cabane

Columnist, keynote speaker and coach to the leadership of Fortune 500 companies.