“Twisting the dial toward someone else’s perspective doesn’t mean claiming that you’ve been to the place where your prospect just vacationed or that your uncle lives in her hometown. That’s not attunement. That’s lying. The key is to be strategic *and* human—to be strategic *by* being human.”
Daniel H. Pink

The Author of this Quote

Authors

Daniel H. Pink

Author of several bestselling books about business, work, and behavior.